Privacy Policy
Last updated: July 1, 2025

This Privacy Policy describes how FERS (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our cloud platform and related services (the “Service”). By accessing or using the Service, you agree to this Privacy Policy.

1Introduction

Welcome to FERS. We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, and how you can manage it.

2Information We Collect

  • Account Information: Name, email address, organization, and payment details when you register.
  • Technical Data: Usage logs, IP address, browser type, device identifiers, and crash/error reports.
  • User Content: Models, files, and other data you upload or generate via the Service.
  • Support Communications: Correspondence and attachments when you contact us for help.

3How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To authenticate and manage your account.
  • To process payments and send billing notices.
  • To respond to your requests and provide support.
  • To monitor usage, diagnose technical issues, and enforce our Terms of Service.
  • To send administrative and marketing communications (you may opt out of marketing emails).

4How We Share Your Information

  • Service Providers: Vendors who perform services on our behalf (e.g., payment processors, hosting providers).
  • Legal Requirements: When required by law or to protect rights, property, or safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales, with notice to you.
  • With Your Consent: We may share other information when you agree.

5Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to operate and personalize the Service, analyze usage, and deliver relevant advertising. You can manage cookie preferences in your browser settings.

6Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7Your Rights & Choices

  • Access & Portability: You can request a copy of your data in machine-readable format.
  • Correction: You can update or correct inaccurate information.
  • Deletion: You may request deletion of your personal data, subject to legal exceptions.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link or contacting us.

8Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us to request deletion.

10Security

We implement administrative, technical, and physical safeguards designed to protect your personal data. However, no method of transmission or storage is completely secure.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice in the Service. Your continued use after changes take effect constitutes acceptance.

12Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

  • Email: privacy@ferscloud.com

By using our Service, you acknowledge that you have read and agree to this Privacy Policy.